Privacy Policy

1. Compliance & Lawful Basis

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). As a Canadian company handling EU/UK data, we also respect the adequacy standards of the GDPR.

2. Data Collection & Purpose

We collect personal information (Name, Address, Flight Details, ID) solely for the purpose of processing your flight compensation claim. We do not sell your data. We share it only with necessary parties: the operating airline and legal partners.

3. Your Rights

According to Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate data.
• Withdraw Consent / Erasure: Withdraw your consent or request data deletion (subject to legal/contractual obligations).

4. International Transfer & Jurisdiction

DelayPay Ltd is a company registered in Canada.Canada has an 'Adequacy Decision' from the EU Commission, ensuring GDPR-compliant data protection.